Caryn Jacobi
Program Manager, Your Healthcare Plus, the disease management program of the Illinois Department of Healthcare and Family Services

Who in the medical office can use the YHPlus.com website?
Everyone. We tried to put a lot of information on the web – make it friendly, accessible, timely with information – and we really encourage everyone in the office to look at the various opportunities there and hope that you learn and find what you need to from the website.

How can Medical office staff utilize the CME modules?
Incorporating them into practice – using them for quality improvement, outcomes, case studies, in-services – really getting the education throughout the staff and the team to better meet the needs of the patients.

How do medical office staff request on-site training for any of these topics?
Either through the website or the 800 number posted on the website. They can talk to someone on the staff to make those arrangements.

What continuing professional education credit can office staff receive?
Physicians and physician assistants can earn AMA Category 1 credits and nurses can receive Continuing Education (CE) credits.

How do patients benefit from the QI modules and CME programs?
Patients with chronic conditions certainly benefit from continuity of care, care coordination, action plans and goals that are centered around evidence-based guidelines. So, with that team approach to care coordination, the things that are emphasized in the CME really do provide that good foundation for good patient outcomes.

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